Training Operations Specialist - Grand Forks, ND

Summary

Coordinate and support the daily operations of our global operations employee training programs. In this role, your primary responsibility will be to enhance employee performance by managing and implementing our standardized on-the-job training programs. You will work with the operations departments helping to support creation of training materials as needed. This position will also utilize and implement our leadership programs and run the train the trainer program for the operations sites they support. This position conducts on-site training, facilitates group training programs, and works with the Global Operations Training team to coordinate training and utilization of outside vendors when needed. This individual will evaluate the effectiveness of programs by maintaining KPI’s based on records of training activities and track employee progress in our learning management system.

Key Responsibilities

• Coordination of site training matrix according to global operations training framework, to ensure location/role accuracy.
• Assist as needed with site training calendar
• Coordination/Scheduling of internal and external training in conjunction with relevant manager and workforce planner
• Ensure Learning Management System (LMS) is updated
• Coordination of On-The-Job training (OTJ) in conjunction with relevant manager and workforce planner
• Support and Monitor OTJ process, including all steps are followed and sign off sheets/feedback forms are received
• Monitor and provide insights into ‘training hours worked’
• Facilitate Train the Trainer
• Coaching and supporting leaders in understanding the training program and their role in it.
• Monitor and provide updates on training KPI’s
• Supports and assists in coordination of our new hire orientation utilizing standardized materials, facilitating orientations when HR is unavailable, and ensuring all paperwork and required training is completed.
• Coordination of any Apprentice Programs
• Support for audits
• Support and monitor Standard Work
• Collaborate with the Global Operations Training team to develop and implement employee training programs
• Participate and collaborate on projects around global operations training initiatives.

Relevant Experience

• 3+ years of Training & Development Experience
• Professional certification or continued education with emphasis around workplace or adult learning

Typical Education

Other Information

Knowledge of learning management software. Demonstrate the ability to perform independently and prioritize tasks in a fast-paced environment. Highly proficient with Microsoft Office Suite (Windows, PowerPoint, Word, Excel, Outlook). Strong written and oral communication skills with strong presentation and facilitation skills. Ability to build strong relationships and networks.