Counter Sales Person - Fullerton, CA

Summary

Are you a customer-focused professional who enjoys solving problems, building relationships, and working in a fast-paced environment? Join our team as a Customer Service & Sales Support Representative, where you'll play a key role in delivering exceptional service to customers while supporting sales, warehouse, and operational activities.

In this role, you'll be the face of the business for many of our customers, helping them find the right solutions, process orders, and ensure a seamless customer experience. If you thrive in a dynamic environment, enjoy multitasking, and take pride in delivering outstanding service, we'd love to meet you.

What You'll Do

• Deliver exceptional customer service to walk-in, phone, and account customers
• Serve as a trusted resource by providing product information, pricing, and solutions to customer needs
• Process customer orders and coordinate delivery ticket creation for warehouse fulfillmentSupport counter sales activities and help drive a positive customer experience
• Operate cash registers and accurately process cash, check, and credit card transactions
• Prepare invoices, sales orders, and related documentationBuild and maintain strong relationships with current and prospective customers
• Collaborate with sales and warehouse teams to ensure timely order fulfillment
• Assist with inventory management and maintain accurate inventory records
• Process Accounts Payable (AP) and Accounts Receivable (AR) transactions
• Maintain organized customer records, files, and business documentation
• Support warehouse operations, special projects, and other business needs as required
• Follow company safety policies, procedures, and operational standards

Disclaimer - The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Typical Education

High school diploma or General Education Degree (GED) required.  A combination of education, training, and relevant experience may be considered in lieu of formal education requirements.

What We're Looking For:

• A customer-first mindset and genuine passion for helping others
• Strong communication and relationship-building skills
• Ability to work efficiently in a fast-paced, team-oriented environment
• Excellent organizational skills with strong attention to detail
• Ability to balance multiple priorities while maintaining accuracy
• Positive attitude, professionalism, and adaptability

Preferred Experience & Skills

• 3+ years of customer service, sales support, retail operations, office administration, or related experience
• Counter sales or retail sales experience preferred
• Experience with order entry, invoicing, pricing, and customer account management
• Knowledge of Accounts Payable (AP) and Accounts Receivable (AR) processes
• Experience using multi-line phone systems
• Inventory management experience
• Background in turf, horticulture, agriculture, landscaping, or related industries is a plus
• Bilingual English/Spanish skills are highly valued
• Strong proficiency with business software and computer systems
• Experience handling cash and payment transactions accurately
• Strong verbal and written communication skills
• Ability to perform basic mathematical calculations

Required Qualifications

• Valid Driver's License
• Proficiency with Microsoft Office and standard business applications
• Ability to perform basic math functions
• Ability to multitask and adapt to changing priorities in a customer-focused environment

Why Join Simplot T&H?

At Simplot Turf & Horticulture, you'll join a team dedicated to helping customers succeed through industry-leading products, expertise, and service. We believe our people are our greatest asset, and we're committed to creating an environment where you can learn, grow, and make a meaningful impact.

• Be part of a collaborative, customer-focused team that values your contributions
• Build lasting relationships with customers and play an important role in their success
• Enjoy a diverse role that combines customer service, sales support, operations, and business administration
• Gain exposure to multiple areas of the business and develop valuable career skills
• Work in an environment that encourages learning, growth, and professional development
• Join a company with a long-standing reputation for innovation, integrity, and excellence
• Make a difference every day by helping customers find the solutions they need to succeed

We recognize that skills and experience can be gained in many ways. A combination of education, training, and relevant experience will be considered.