Program Administration Representative(remote)- Boise, ID

Summary

This role is responsible for processing payments, clearing deductions by processing claims, and rebate resolution.  Under minimal supervision, this role works closely with Sales Credit Analysts, and Simplot Food Group sales/brokers sales force to resolve rebate, bill back, and short payment issues.  The role will also process re-bills and recollect for invalid deduction/deviations.

"This role is currently remote, but there is a possibility that it will transition back into the office."

Key Responsibilities

• Responsible for analyzing data and providing supporting documentation for re-bill processing.  Provides back-up such as spreadsheets and deviation reports to support discrepancies in rebates.
• Communicates with customers, sales, brokers and buying groups on all issues related to bill backs, rebates, DPP, local marketing programs, and monthly volume reimbursement programs.
• Identifies business and/or system process improvement opportunities. Develops a working knowledge of department business practices and participates in cross-functional training to provide backup to other team members.
• Builds alliances with field sales reps, corporate departments, brokers and customers to resolve deduction issues.
• Receives, coordinates, and processes rebates, brokerage, distributor program payments, trade spending, and bill backs from customers, brokers, and sales managers.
• Works closely with field sales to ensure all local marketing, buying group and operator programs are updated and accurately reflect commitments to our customers. 

Typical Education

Relevant Experience

Other Information

Requires knowledge of JDE, Sales Force and Microsoft Office Suite; foodservice pricing, rebate, & chargeback processes.  Strong mathematical and problem-solving skills. Must have a strong understanding of the pricing and deduction management system and possess solid knowledge of the financial system to track payments and access ledger inquiries. The incumbent must also be able to process moderately complex data and present it to the customer in an understandable format. This role requires a basic knowledge of accounting principles with the ability to balance accounts. Must also perform semi-complex analysis and querying capabilities in Brio and haves strong Microsoft Office skills (Word, Excel, Outlook). Must provide prompt responses, follow standard procedures, be detail-oriented, and work effectively with sales/broker teams. Must also be able to prioritize tasks, communicate clearly and precisely, and analyze situations and provide alternative solutions. Incumbents at this level resolve most questions and problems and refer only the most complex issues to higher levels.