Logistics Specialist - International

Summary

The Logistics Specialist (International) executes day-to-day origin drayage and related international transportation activities, with primary responsibility for drayage provider coordination, export-container scheduling, shipment visibility, billing accuracy, accessorial control, and service recovery. Reporting to the International Logistics Manager, this role manages daily execution with approved drayage providers within established rates, contracts, procedures, and escalation paths. The Specialist coordinates closely with warehouses, container yards, transload locations, ports, and terminals, recognizing that drayage execution is directly affected by terminal schedules, ocean-carrier cutoffs and receiving dates, equipment availability, free-time terms, and accessorial exposure. The role may also support inland transportation activities associated with bulk-vessel movements and the continued expansion of international logistics operations through alternative ports.

This position is located at our Corporate HQ in Boise, Idaho.

Key Responsibilities

• Execute daily origin drayage activities for export containers between warehouses, container yards, transload locations, and ports in accordance with established routing, rates, provider assignments, and operating requirements.
• Maintain accurate shipment visibility through shared drayage schedules, shipment trackers, and other operating tools for assigned origins and ports; communicate timely status, risks, exceptions, and required actions to the International Logistics Manager, appropriate internal stakeholders, drayage providers, warehouses, terminals, and other execution partners.
• Coordinate with Order Management and operational contacts, as needed, to obtain booking details, equipment availability, terminal receiving dates, cargo cutoffs, and schedule changes (including rolled cargo) that affect drayage planning and execution.
• Tender freight to approved drayage providers; coordinate capacity, container availability, appointments, dispatch, pickups, deliveries, receiving windows, late gate needs and advanced receiving; monitor execution and address provider performance, rate, safety, or compliance concerns.
• Resolve routine shipment exceptions involving missed pickups, late deliveries, equipment shortages, appointment constraints, terminal or warehouse issues, and other gaps; escalate complex or high-impact disruptions promptly.
• Monitor container and chassis lifecycle milestones, warehouse availability, free-time expiration, empty-return requirements, and billing events; take proactive action to reduce detention, demurrage, per diem, chassis usage, storage, dry runs, pre-pulls, and other avoidable accessorial exposure.
• Validate drayage linehaul, fuel, accessorials, and related invoices against established rates, free-time terms, supporting documentation, and operating records; collaborate with Pricing & Payables, terminals, and other internal and external parties to dispute or resolve discrepancies.
• Support freight claims and quality complaints involving container damage by gathering documentation, coordinating with appropriate parties, and following established claims procedures.
• Verify drayage provider insurance compliance in accordance with company procedures and applicable requirements.
• Support drayage sourcing events, provider reviews, business reviews, and contract implementation by providing accurate shipment data, lane requirements, port and terminal operating needs, service history, cost inputs, and operational feedback.
• Track and report drayage service, cost, capacity, equipment, accessorial, and provider-performance metrics; identify recurring issues and recommend practical corrective actions or process improvements.
• Create, maintain, and follow standard operating procedures, work instructions, system controls, and data-quality requirements for assigned international transportation processes.
• Participate in continuous-improvement initiatives, system enhancements, new drayage-lane implementations, provider transitions, and alternative-port strategies.
• May support inland transportation planning and execution associated with bulk-vessel activity, including coordination among warehouses, transload locations, bulk terminals, and approved providers.
• Provide process guidance, cross-training, and backup support to team members while maintaining clear accountability for assigned work; this role does not have formal supervisory responsibility.
• Promote safety, accountability, collaboration, compliance, and protection of company and customer interests in all interactions with internal customers and external providers.
• Provide after-hours or on-call support as required for time-sensitive international transportation issues.

Typical Education

• High school diploma or general education degree (GED); Bachelor’s degree in Supply Chain, Logistics, Transportation, Business, or a related field preferred.

Relevant Experience

• 2+ years of related experience in transportation, logistics, supply chain, warehouse operations, drayage, ocean freight, or international shipping.
• Experience coordinating time-sensitive drayage shipments, carriers, terminal appointments, or container movements.
• Experience working with drayage rates, fuel, invoices, accessorial charges, claims, shipment data, or carrier-performance reporting.

Other Information

• Strong customer-service orientation with the ability to manage multiple time-sensitive priorities and communicate clear updates and escalation needs.
• Strong analytical, problem-solving, and decision-making skills, including the ability to identify root causes and recommend sustainable improvements.
• Ability to influence and collaborate effectively across internal functions and with external drayage providers, terminals, and other operating partners.
• High attention to detail and commitment to accurate transportation data, documentation, billing, safety, and regulatory compliance.