Global Expense Support Supervisor

Summary

The Global Expense Support Supervisor is responsible for leading global expense support operations, including oversight of the corporate card program and ensuring accurate, timely reconciliation of transactions across multiple countries and currencies. This role manages a team of Expense Support Specialists, driving high-quality service delivery, meeting service-level commitments, and serving as the primary escalation point for complex or cross-functional inquiries.

In addition to support operations, this role plays a key part in the administration and governance of the corporate expense program. The supervisor ensures adherence to company expense policies and regional regulatory requirements, while maintaining strong controls and consistency across a diverse, multi-country environment.

The Global Expense Support Supervisor partners closely with internal and external stakeholders to optimize program performance, enhance the user experience, and support global expense operations. This role also leverages reporting and analytics to monitor trends, ensure compliance, and identify opportunities for process improvement and operational efficiency.

The ideal candidate brings strong leadership and communication skills, along with experience in expense management, corporate card programs, or financial operations. They demonstrate the ability to build structure, strengthen processes, and lead a team through change in a dynamic, global environment.

Key Responsibilities

Team Leadership:

• Lead, develop, and mentor a team of Expense Support Specialists, providing coaching, performance management, and workload oversight.
• Maintain service-level commitments (SLCs) for support inquiries, ensuring accuracy, timeliness, and consistent quality.
• Act as the primary escalation point for complex, urgent, or cross‑functional inquiries.

Program Management

• Oversee the global Company Card program, including card issuance, maintenance, policy enforcement, and vendor relationship management
• Ensure compliance with corporate expense policies and regional regulatory requirements across all supported countries
• Ensure timely and accurate reconciliation of corporate card transactions across multiple countries and currencies

Global Operations & Stakeholder Management:

• Partner with external and internal stakeholders to optimize card program performance, controls, and user experience
• Collaborate with cross-functional stakeholders (Finance, HR, Procurement, IT) to support global expense operations
• Manage service delivery across multiple regions, ensuring consistency while addressing local market nuances
• Communicate policy updates, process changes, and system enhancements to global users and stakeholders

Reporting & Analytics

• Produce and analyze key metrics (e.g., reconciliation aging, policy compliance, card utilization)
• Provide regular reporting and insights to leadership to support decision-making and cost management initiatives
• Leverage data to proactively identify trends, risks, and opportunities for process improvements

Typical Education

Bachelor’s degree preferred

Relevant Experience

• 3–5+ years of experience in expense management, corporate card programs, or finance operations
• 1–2+ years of leadership or supervisory experience preferred
• Strong knowledge of Concur and corporate card programs
• Experience supporting global or multi-country operations
• Understanding of compliance controls, audit requirements, and financial processes