Expense Support Specialist

Summary

The Expense Support Specialist supports expense operations, including administration of the corporate card program and ensuring accurate, timely reconciliation of transactions across multiple countries and currencies. This role serves as a key point of contact for expense-related inquiries, providing high-quality support to employees and stakeholders worldwide.

In addition to daily support activities, this role contributes to the administration and governance of the corporate expense program by ensuring adherence to company policies and regional regulatory requirements. The specialist works within established processes to maintain strong controls and consistency across a diverse, multi-country environment.

The Expense Support Specialist partners with internal teams and external vendors to support program performance, enhance the user experience, and ensure smooth operations.

The ideal candidate is detail-oriented, collaborative, and customer-focused. They are comfortable working in a dynamic environment and demonstrate strong problem-solving and communication skills.

Key Responsibilities

Expense Support & Operations 

Provide day-to-day support for expense inquiries, ensuring timely and accurate resolution

Investigate and resolve issues related to expense reports, corporate card transactions, and policy questions

Support adherence to service-level commitments (SLCs) by maintaining responsiveness, quality, and consistency

Escalate complex or high-impact issues appropriately to leadership

Program Support

Assist in the administration of the Company Card program, including card issuance, maintenance, and user support

Help enforce corporate expense policies and ensure compliance with regional regulatory requirements

Perform and support timely, accurate reconciliation of corporate card transactions across multiple countries and currencies

Partner with vendors (e.g., card providers, Concur) to resolve issues and support program functionality

Operations & Stakeholder Collaboration 

Collaborate with cross-functional teams (Finance, HR, Procurement, IT) to support expense operations

Communicate policy guidance, process updates, and system changes to users as directed

Deliver a positive user experience through clear communication and effective issue resolution

Shipping & Logistics Administration 

Administer corporate UPS and FedEx accounts, including user setup, maintenance, and troubleshooting

Partner with vendors and internal stakeholders to resolve billing discrepancies and account issues

Typical Education

Bachelor's Degree in Accounting (B.A. or B.S.) from 4 year college or university

Other Information

• 1+ years of experience in customer service, administrative support, or a related field
• Familiarity with expense management tools (e.g., Concur) or corporate card programs is a plus, but not required
• Interest in or exposure to global or multi-country operations is a plus
• Basic awareness of compliance, policies, or financial processes (training will be provided)
• Strong attention to detail, organization, and willingness to learn in a fast-paced environment