Digital Content Specialist

Summary

The Digital Content Production Specialist will combine technical content management skills and strong customer service practices to support, enable and optimize the user experience across multiple J.R. Simplot Company digital channels.

This position sits within the Global Communications & Brand Team working with colleagues to develop and deploy content across multiple digital communication channels throughout the Company. As such, the role requires partnership with Global Communications and Brand colleagues to deliver compelling experiences that increase brand awareness and favorability to all audiences.

This role is responsible for technical content management, including creation and publishing on internally facing digital channels across Simplot’s global organization. It assists with content planning, managing content assets, updates, edits and review of communication materials for accuracy and completeness and collaborates with partners to effectively execute on project deliverables.

The Digital Content Production Specialist will work to continuously improve customer service and technical content management processes, including revising content based on data & insights collected from various measurement tools and systems, implementing best practices and creating training resources for digital content.

Key Responsibilities

• Manage content for enterprise business users using Simpplr intranet content management system (CMS) and related tools/technologies.
• Includes understanding project intake, workflow, and relevant and related interpersonal communications required to clarify accuracy and appropriateness of related content. 
• Strong attention to detail expected.
• Serve as a technical Subject Matter Expert (role) in the content management system and related tools/technologies.
• Help create and maintain user guides and user support training resources for the CMS including interactions with digital asset management (DAM) system, helping to communicate workflows and project specific activities to support business user-level familiarization and training efforts.
• Distributes content via digital screens and internal email tool across diverse audience segments.

Typical Education

Associate's degree (A.A.) or Bachelor’s degree (B.A. or B.S.) from 4 year college or university

Relevant Experience

• 3+ years of full-time experience in technical or digital content management role
• Experience managing content for enterprise business intranet content management system (CMS) and related tools/technologies
• Strong interpersonal and communication skills and the ability to work well in a team-oriented environment.
• Excellent project-management skills and attention to detail.
• Strong analytic skills.
• Ability to thrive in a fast-paced environment while supporting several parallel projects simultaneously.
• Strong customer service mindset and related skills.
• Experience with Adobe Creative Suite preferred.

Required Certifications

Other Information