Delivery Analyst III (Quote to Cash)

Summary

Simplot is on a transformational journey focused on delivering value to our customers now and in the future. This journey is based on a “Green-Field” approach to implementing SAP S4/HANA at the core enabler for this transformation. This SAP Practice at Simplot is responsible for creating solutions within the new S4/HANA landscape to support our company’s dynamic global needs. Each team member will contribute to supporting Solutions by utilizing the vast array of SAP products to support our business objectives. We are currently looking for innovative and driven Delivery Analyst (L3) to join the existing team and contribute to all future business objectives.

Key Responsibilities

• Participate and contribute to daily stand-up meetings with a small agile development team to support new solutions on the S4 platform.

• Update the IT Service Management tools by creating, updating, and resolving support issues.

• Functions as a liaison between the business units, technology teams and support teams.

• Ability to participate on cross functional project teams to assist in the successful implementation of project.

• Facilitate end-user acceptance testing with the business.

• Partner with the QA team, Business and Vendor teams on testing, development and bug triage and resolution.

• Participate in Business Simulation by supporting the business team in end to end process testing.

• Train and/or train the trainer on system functionality during each implementation and upgrades.

• Mentor and train the IT Service Desk (L1) and Application Management Services (L2) teams.

• Develop business and technical documentation to help ensure that support can be performed, and the impact of future requests can be assessed.

• Maintain business and technical documentation and review and update at least annually.

• Maintain a high level of functional expertise by keeping up to date with the latest applicable functional changes/ knowledge

• Onsite or virtual support for go live/upgrade, SAP implementations, and support the business trainers

Typical Education

Bachelor’s degree in Computer Science or similar field or related work experience

Relevant Experience

• Must be detail oriented with excelled problem-solving skills.

• Must have strong verbal and written communication skills.

• Must have experience working successfully in a collaborative, team-oriented environment.

• Must have exemplary customer service skills.

• Must have a technical aptitude to learn the SAP software suite to solve business problems.

• Must be a self-starter who can navigate a matrixed organizational structure, achieving results through influence and collaboration.

• Must be able to build relationships in a matrix environment with other groups and teams with whom work must be coordinated or interfaced. Comfortable influencing to achieve desired outcomes.

• Must be proficient with Microsoft products.

• Ability to multitask within the project needs.

• Must have quote to cash end to end sales process and supply chain experience.

• S/4HANA experience is preferred (1809,1909,2020, 2022).

• Understanding of Agile methodologies such as Scrum and Kanban is preferred.

• Flexibility to travel to locations to support launch and other requirements as required

Other Information