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Manufacturing IT Engineer


Othello, WA, US, 99344

The J.R. Simplot Company is a diverse, privately held organization, with roots firmly planted in agriculture and agriculture-related businesses. The J.R. Simplot Company is a true farm-to-table company with operations that touch every aspect of agriculture, including seed production, farming and ranching, plant sciences, fertilizer manufacturing, food processing, commercial product development, and distribution.


Support and maintain the site IT infrastructure. Work collaboratively with other parts of Infrastructure, Networking, Cloud, Help Desk, and Workplace Engineering for on-site support. Duties may include the support of VM infrastructure, web servers, database servers, thin clients, Citrix farms, terminal servers, and manufacturing/mining support applications and resolving incidents and problems with end-users, investigation of customer questions, research and documentation of problem causes and their solutions. Supported technologies include desktops, laptops, mobile devices, thin clients, servers (both physical and virtual), networking (both physical and virtual), and Storage Area Networks. A person in this position, will be required to partner with the business unit and other departments within IT to implement new projects and technologies as needed. The person will be responsible for providing support to enterprise analysts in multiple technical areas within the organization, as well as, work with outside vendors that may be needed to support the facility and its functions. Installation of new equipment, setup, configuration, documentation of systems and/or software, network monitoring and performance, and light project management may be required. Travel may be required to other locations in order to resolve issues or provide on-site support, attend training, etc.. Work will be performed in onsite locations that will include non-traditional IT environments, to include the manufacturing floor.

Key Responsibilities

  • Assure data backup, computer/network security and power protection are within IT guidelines. Participate on technical project teams to enhance the quality, effectiveness and efficiency of technical support.
  • Build and maintain hardware inventory. Maintain current knowledge of information systems technology. Make recommendations where applicable.
  • Perform installations, repair, upgrades, and troubleshooting for software and hardware. Provide installation, troubleshooting and maintenance for all LAN infrastructures at support locations.
  • Provides server administration for local servers. Provides application administration and support, where applicable. Assesses problems/ resolutions to determine where improvements can be made or trends identified.
  • Provide application administration and support, where applicable. Assess problems / resolutions to determine where improvements can be made or trends identified.
  • Works on problems, projects, or tasks as designated for the particular region. Analyze and evaluates existing or proposed systems and devices or modifies procedures to process data and solve problems. Seen as resource for the team and client support problems.
  • Provide basic technical knowledge for end users, other IS groups, and vendors to resolve network, voice, video, voice mail, or cellular problems. Knowledgeable of the database tables in network devices that interface between local communications server environment and the centralized data center.
  • Shared responsibility for monitoring circuit and network performance, identification of circuit or component failures, including accurate and timely reporting of issues into a centralized ticketing database.
  • Within standards and guidelines, determine and acquire appropriate hardware and software by consulting with users, vendors and other support/business analysts.

Typical Education

  • Bachelor's Degree (B.A. or B.S.) from 4 year college or university is preferred. 

Relevant Experience

  • Must be willing to work in a manufacturing environment
  • Thorough knowledge of Information Technology and its associated functions.
  • Must have excellent critical thinking and troubleshooting skills.
  • Must be proficient using a Microsoft operating system and performing administrative functions associated with this environment. This will include, but is not limited to, remote assistance, remote desktop, event log review, knowledge base search, end-user troubleshooting, server management and maintenance, hardware maintenance, change management, and firmware updates.
  • Must be able to coordinate, prioritize and follow up on multiple problems/projects to completion.
  • All Microsoft Client/Server Operating Systems, Microsoft Office products, Active Directory, Group Policy, Printers, Peripherals, familiarity with a command line interface, scripting, Linux, monitoring software, virtualization software.
  • Should have working knowledge of network concepts and standard networking protocols (industrial protocols a plus).
  • Excellent interpersonal and customer service skills. Excellent communication skills (written and oral).
  • Able to think and react quickly, utilizing creativity with sound troubleshooting skills.
  • Disclaimer - The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Job Requisition ID: 9666

Travel Required: None

Location(s): FG Plant - Othello 

Country: United States

**The J.R. Simplot Company is proud to be an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, religion, national origin, ancestry, age, sex, gender, gender identity, gender expression, genetic information, physical or mental disability, medical condition, sexual orientation, military or veteran status, marital status, or any other protected status.**

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