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Site Support Technician II

Date: 15-Jul-2021

Location: Melbourne, VIC, AU, 3194

Company: Simplot

Simplot Australia Pty Limited (Simplot Australia) is a wholly owned subsidiary of the J.R. Simplot Company, a family-owned, multi-national food and agriculture business. Simplot Australia is trusted as one of the leading providers of quality, sustainable food for the ever-changing needs of consumers and customers in Australia, New Zealand and select Asia Pacific markets. We have built long term partnerships with Australian farmers and our unique and diverse product portfolio includes vegetable, meals and seafood manufacturing operations that supply chilled, frozen and shelf stable products to Australia's major supermarkets, hotels, restaurants and quick service restaurant customers. Our portfolio includes some of Australias most trusted and well-known brands including Birds Eye, Edgell, Leggos, John West, Chiko, I&J, Chicken Tonight, Five Brothers and Five Tastes.

The Role


  • Exciting new role working in our Global IT Team
  • Work in a supportive and engaging team
  • Accelerate your career in IT


We are seeking a talented Site Support Technician to join our dynamic customer centric Technical Support Team. Reporting to the Global Site Support Manager you will make use of your troubleshooting and problem-solving skills to deliver excellent customer service within a large, fast-paced environment. You will get your teeth into resolving a variety of business IT issues, working on moderately complex problems and projects, whilst creating great customer experiences. You will provide first class management and end-to-end support of employee computer equipment and conduct Site visits to support deployment, operation & maintenance of the equipment.

What will you do


  • You will solve a variety of common business issues, working on problems and projects of moderate complexity
  • Identify and drive process improvement ideas, where appropriate
  • Utilize professional concepts and theoretical knowledge acquired through specialized training, education or previous experience
  • Exercise independent judgment within defined parameters or practices to determine appropriate action
  • Develop expertise and practical knowledge of applications and services within business environment 
  • Act as an informed team member by providing information, analysis and recommendations in support of team efforts
  • Provide timely and ongoing day to day support for all end users of infrastructure, applications and systems, onsite and across geographically dispersed teams
  • Manages service request changes, respond to requests for change

What will you bring


  • Ability to be adaptable, agile & a problem solver
  • Accountability - but with an easy-going and can do attitude
  • Effective verbal and written communication skills that demonstrates a process improvement mind set
  • Understanding and working Knowledge of business infrastructure environments along with experience with IT equipment, applications and services 
  • Bachelor’s Degree or Diploma in IT or equivalent
  • Ability to independently resolve highly complex technical issues within a given technical area
  • Proven significant experience in a similar position



  • Work with a highly motivated and committed team
  • Income protection insurance
  • Option to purchase additional Annual Leave
  • Parental Leave policy for Primary Carers
  • A variety of Flexible Work Arrangements
  • Awards recognising long serving and high achieving employees 
  • Short Term Incentive Benefits for Employees 
  • Offerings including Financial, Novated Leasing and Discounted Products and Services


If this sounds like you, please Apply online today. Applications close on Friday 6th August 2021.


Job Requisition ID: 5388 

Travel Required: None 

Location(s): Chifley Business Park Office - Melbourne 

Country: Australia 


Simplot Australia is trusted as one of the leading providers of quality, sustainable food for the ever-changing needs of consumers and customers in Australia, New Zealand and chosen Asia Pacific markets. Simplot Australia is family owned by the J.R. Simplot Company, a true farm-to-table company with operations that touch every aspect of agriculture, including seed production, farming and ranching, plant sciences, fertilizer manufacturing, food processing, commercial product development, and distribution. Simplot Australia is proud to be an Equal Opportunity Employer.

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