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Customer Quality Lead

Date: 04-Jun-2021

Location: Melbourne, VIC, AU, 3194

Company: Simplot

Simplot Australia Pty Limited (Simplot Australia) is a wholly owned subsidiary of the J.R. Simplot Company, a family-owned, multi-national food and agriculture business. Simplot Australia is trusted as one of the leading providers of quality, sustainable food for the ever-changing needs of consumers and customers in Australia, New Zealand and select Asia Pacific markets. We have built long term partnerships with Australian farmers and our unique and diverse product portfolio includes vegetable, meals and seafood manufacturing operations that supply chilled, frozen and shelf stable products to Australia's major supermarkets, hotels, restaurants and quick service restaurant customers. Our portfolio includes some of Australias most trusted and well-known brands including Birds Eye, Edgell, Leggos, John West, Chiko, I&J, Chicken Tonight, Five Brothers and Five Tastes.

The Role


  • Exciting Role to partner and build strong technical relationships with our key customers
  • Drive quality and food safety with the voice of our customers
  • Be the conduit for customers into our business


This is a fantastic opportunity for a Customer Quality Lead to join our dynamic Food Safety & Quality team, based at our Head Office in Mentone. Reporting into the Head of Food Safety and Quality, you will collaborate and build trust with our key customers, supporting and driving quality for their products. Working with key internal stakeholders across Simplot to drive and enable strong partnership with customer technical teams. 

What will you do


  • Proven experience within quality or technical roles  and demonstrated food technical understanding within the food industry
  • Experience in partnering with Retail and QSR customers and a deep knowledge of their supplier standards and expectations.  
  • Experience in Project Management, with the ability to build solid relationships
  • Proven leadership and strong influencing skills.
  • Knowledge of Food Standards Code and technical knowledge base
  • Growth mindset for seeking innovative and collaborative solutions to meet our customer requirements
  • Commercial Acumen to balance internal and customer expectations for  improvement, innovation and growth
  • Excellent collaboration and relationship building skills
  • Clear partnering style, both written and spoken form with an ability to communicate the complex, simply.
  • Action orientated customer service mindset with a strong follow-up and forward planning. 
  • Ability to learn new technologies and communicate food quality topics
  • Good level of Excel to support reporting, including pivot table use


To be successful in this role, you will hold a professional accreditation, as a Food Technologist or Science equivalent with experience in a similar role. With a growth mindset, you will inspire and contribute innovative ideas and solutions. You will be have worked in quality teams with experience building robust customer relationships. This is an outstanding opportunity to contribute your professional experience, gaining exposure to Simplot's key customers. 



  • Play a key role in Private Label Incident Management, be the voice to our customer, managing logging, monitoring, escalation and reporting and follow-up.
  • Be the conduit for technical support and questions; including shelf life, HACCP certification and plans
  • Support product innovation processes for Private Label products through stage gate, ensuring agile and robust launches
  • Collaborate with the business to resolve systemic quality issues
  • Drive weekly project and business meetings with key customers, including quarterly business reviews
  • Drive engagement plan for technical partnering, joint collaboration and progression of customer food safety and quality standards
  • Project management for key projects
  • Manage, drive and pre-empt follow up actions, including product innovation, nutrition and projects



  • Income protection insurance
  • Option to purchase additional Annual Leave
  • Parental Leave policy for Primary Carers
  • Variety of Flexible Work Arrangements
  • Awards recognising long serving and high achieving employees 
  • Short Term Incentive Benefits for Employees 
  • Offerings including Financial, Novated Leasing and Discounted Products and Services


If this sounds like you, please apply online today. Applications close on the 18th June 2021.

Job Requisition ID: 5000 

Travel Required: None 

Location(s): Chifley Business Park Office - Melbourne 

Country: Australia 


Simplot Australia is trusted as one of the leading providers of quality, sustainable food for the ever-changing needs of consumers and customers in Australia, New Zealand and chosen Asia Pacific markets. Simplot Australia is family owned by the J.R. Simplot Company, a true farm-to-table company with operations that touch every aspect of agriculture, including seed production, farming and ranching, plant sciences, fertilizer manufacturing, food processing, commercial product development, and distribution. Simplot Australia is proud to be an Equal Opportunity Employer.

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