Infrastructure Engineer I

Culture and Benefits

At Simplot, we are fueled by our purpose: We Contribute to Feeding Our World. We imagine a better future and set goals to reach it. We are committed to working as one Simplot and are guided by our shared values:

• Respect for Resources
• Spirit of Innovation
• Passion for People

We embrace diversity, equity, and inclusion. We care about creating an environment that promotes safety and wellbeing and where our people feel supported, respected and empowered. We do not tolerate any form of discrimination and are committed to providing equal opportunities for all our team members.

Simplot is passionate about cultivating a future where good ideas and inspiring possibilities have the chance to grow. We want our team members to build exciting and fulfilling careers with us and offer professional and personal growth opportunities.
 

The Perks

• Annual incentive (bonus) programme 
• Diverse leadership development programs and professional development support 
• Discounted health insurance options 
• Income protection insurance 
• Employee recognition 
• Novated car leasing agreements 
• Fully supplied & laundered uniform, boots & PPE 
• Training & development opportunities 
• Opportunity to purchase additional annual leave 
   

About our Role

An opportunity exists for the permanent full-time position of IT Infrastructure Engineer at our manufacturing facilities in NSW; Bathurst and Kelso. Simplot Bathurst is a vegetable and snacking processing plant, referred to as ‘The Home of Edgell’ and employs over 150 people. Simplot Kelso is our seafood and snacking processing plant, producing for the retail and foodservice markets and employees about 100 people. 

Reporting to the IT Manager (Melbourne based) and forming part of Simplot's global IT team, this role will focus on delivering IT operational excellence and supporting manufacturing requirements at our Bathurst and Kelso sites. The successful candidate will contribute to the architecture, engineering and administration of Simplot's Global IT standard operating environments and will install, configure, maintain and integrate system software & hardware components whilst collaborating with the wider IT team to ensure platform capabilities and functionality align with our customer demands.
 

What you will do

• Facilitate the interactions between control systems and enterprise IT 
• Proactive monitoring and metrics of systems and services on a global basis to ensure high availability, and performance for seamless business technology operations
• Performance, availability, health and recoverability of Simplot IT systems
• Collaborating with wider IT teams to ensure platform capabilities and functionality align with our customer demands
• Research, evaluate, and recommend new and emerging technologies to meet Simplot business needs
• Analyse, resolve and perform root cause analysis for serious systems failures that impact the performance or functionality of Simplot systems
• Assist in defining and documenting IT policies, procedures, and standards related to supported systems
• Ensure compliance to IT standards, policies and software licensing
• Ensure the operational health of a mission-critical environment across a global IT infrastructure
• Provide technical consulting and assistance for global IT teams and projects
• Track and report on all team key metrics and maintain factory reporting systems
• Documenting of IT policies, procedures, and standards related to supported systems
• Ensure compliance to IT standards, policies and software licensing
• Ensure the operational health of a mission-critical environment across global IT infrastructure
• Identify opportunities to improve and automate work to improve outcomes and reduce cost
• Install, configure, maintain, and integrate system software and hardware
• Monitor and tune systems to improve performance
• Support site Engineering teams with factory systems maintenance and provide general IT support
• Work with key vendors to engineer and support Simplot IT and business solutions
• Provide general IT support to site users
   

About you

You are a customer-focused individual who has the ability to present, explain and coach on technical systems, problems and outcomes to a non-technical audience. You will exhibit and provide examples around your exceptional communication skills, your influencing insight, and will have a strong analysis, assessment focus and move beyond traditional ways of doing things with your fresh and innovative approach to ideas and solutions.

• Experience in IT support with strong experience with desktop environments (OS, hardware, network)
• Exceptional troubleshooting and problem resolution skills
• High level of both verbal and written communication skills
• Experience with business IT applications
• SQL experience and business data analysis is preferred
• Customer / vendor management
• Knowledge of, and experience in ITIL foundation would be advantageous
• Networking experience is preferred

Please click on the "Apply" button to submit your application, ensuring a covering letter outlining your suitability for the role AND an up-to-date resume are included (noting that you will be redirected to the Simplot Careers portal).

APPLICATIONS CLOSE MIDNIGHT FRIDAY 13TH JUNE 2025 - Simplot reserve the right to commence recruitment activities prior to advert closing date.

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