Sales Associate & Warehouse Support - Jerome, ID

Summary

Assist walk-in customers and phone customers, to include affirming indications on animal health, clarifying feed and minerals usage. As well as support sales staff by receiving product, pull orders, pack orders, ship orders, load and unload trucks, count inventory, pull outdates by performing the following duties.

Key Responsibilities

• Customer Relations & Service: Maintain positive relationships with current and prospective customers, providing expert advice on animal health, feed, mineral products, and treatments. Actively engage with customers to gather feedback and address their needs, ensuring superior service through strong collaboration with the company’s service organization.
• Order Assembly & Fulfillment: Assemble and fill customer orders by accurately selecting products from stock and placing them on pallets or shelves. Coordinate the distribution of orders, ensuring materials and items are shipped, loaded into customer vehicles, or delivered as needed.
• Packaging & Shipping: Package materials securely for shipment, ensuring all items are properly labeled with identifying information. Prepare parcels for mailing, and assist with the dispatch and delivery of animal health products, minerals, and feed.
• Receiving & Sorting: Unpack boxes of received goods, carefully sorting and placing items on racks, shelves, or in bins according to a predetermined sequence (e.g., size, type, style, color, product code). For perishable goods, store items in refrigerated rooms as appropriate.
• Shipping/Receiving Operations: Open bales, crates, and other containers, ensuring accurate recording of materials or items received or distributed. Load and unload trucks, operating forklifts or vehicles to transport items between the warehouse and stores.
• Inventory Management: Conduct regular inventory counts and maintain accurate inventory records. Monitor stock levels to minimize shrinkage, ensuring proper control over product supply and inventory turnover. Pull and remove expired products as needed.
• Retail Inventory Maintenance: Actively participate in maintaining store inventory by managing product flow, receiving deliveries, packing and shipping orders, and ensuring proper merchandising. Assist with stock replenishment and product placement based on company objectives.
• Sales Support: Assist in counter sales, providing product knowledge and contributing to the active selling of products. Support outside sales teams with order processing and invoicing, delivering products to local customers as needed.

Typical Education

Relevant Experience

• 2+ years related experience and/or training in ranching or dairy.
• Basic knowledge of IT (Internet, Excel, PowerPoint, Word, or facilities with systems)

Language Skills

Excellent oral, written and interpersonal communication skills required in order to communicate well with all levels of management and employees as well as customers. 

Mathematical Skills

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 
• Ability to compute and apply rates, ratios, and percentages in practical situations.

Reasoning Ability

• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. 
• Ability to deal with problems involving several concrete variables in standardized situations.

Requirements

• Proficiency with 10-key data entry
• Ability to effectively use a telephone for communication
• Working knowledge of Windows-based applications and general computer systems
• Ability to manage multiple tasks simultaneously with efficiency and accuracy.
• Valid Driver’s License

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit; use hands/fingers to handle, manipulate, or feel objects, tools, or controls; reach with hands and arms; and to talk and hear. 
• The employee is occasionally required to stand or walk. 
• The employee must occasionally lift and/or move up to 50 pounds. 
• Specific vision abilities required by this job include close and distance vision, color vision, depth perception, peripheral vision and the ability to adjust focus.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.