Support Center Specialist

Summary

This role will receive, document, research, coordinate and respond to routine and non-routine inquiries from internal and external contacts related to a variety of Accounts Payable operations.  The Support Center Specialist educates and assists internal (Simplot business) and external customers (suppliers) as it relates to invoice statuses, payment inquiries, remittances, and other Accounts Payable related topics.

Key Responsibilities

• Receive, monitor, and solve all AP related inquiries via phone / voicemail & email in a timely manner. This includes, but is not limited to:
• Review of vendor statements
• Analyze request for potential escalation to L2
• Assist with resolution regarding urgent or escalated inquiries
• Assist with returned checks
• Assist internal customers with updates to AP software access
• Assist with maintaining departmental procedure, process and work instruction documentation 
• Run periodic reports as requested        
• Comple miscellaneous tasks as needed

Typical Education

Bachelor's Degree (B.A. or B.S.) from 4-year college or university

Relevant Experience

• 3+ years related experience and/or training
• Attention to Detail: Accurate data entry and spotting discrepancies are critical when reviewing invoices and payments
• Communication Skills: Strong verbal and written communication skills are essential for interacting with vendors, suppliers, and internal departments to resolve issues and clarify information
• Time Management: The ability to manage time efficiently to meet deadlines and prioritize tasks is key in a fast-paced customer support environment
• Problem-solving: AP Support members often encounter complex inquiries, which require analytical thinking and resourcefulness to resolve
• Collaboration: Working closely with direct team members as well as other departments such as Procurement, EDM, HR Solutions, Finance, and Document Processing, requires a collaborative mindset and good interpersonal skills
• Adaptability: AP processes may change due to system updates or policy changes, so being flexible and open to learning is important
• Customer service orientation: Ensuring that vendors and internal stakeholders have a positive experience when dealing with AP queries or issues is crucial for maintaining good relationships
• Organizational skills: The ability to stay organized while handling multiple email inquiries, phone calls, & tasks helps maintain efficiency and accuracy
• Discretion and confidentiality: AP team members, including Support, handle sensitive financial information, so maintaining confidentiality and handling information responsibly is essential
• Emotional intelligence: Managing stress, staying calm under pressure, and handling conflicts with vendors or colleagues in a professional manner is important in this role

Required Certifications

Other Information