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Senior Director Customer Fulfillment (Boise, ID)

The J.R. Simplot Company is a diverse, privately held organization, with roots firmly planted in agriculture and agriculture-related businesses. The J.R. Simplot Company is a true farm-to-table company with operations that touch every aspect of agriculture, including seed production, farming and ranching, plant sciences, fertilizer manufacturing, food processing, commercial product development, and distribution.


The Senior Director of Customer Fulfillment will take the lead on ensuring that our customers receive the service from us that represents the strategic importance we place on dedication to customer success.  Creates vision and provides direction for all customer fulfillment functions in close partnership with supply chain and sales leadership to ensure efficiency, cost effectiveness and consistent performance.  A main goal for this position will be to ensure that those customers that are strategic to us receive a level of service that could not easily be matched elsewhere.

Key Responsibilities

  • Provides leadership to the Customer Service, Deployment and International Services functions. Is responsible for overall performance, strategy and goal establishment, coordination and evaluation of these functions. Leadership responsibilities include planning and directing work, appraising performance, addressing business problems and resolving problems. Carries out leadership responsibilities in accordance with company policies and applicable laws.
    • Responsibilities include planning & directing work; appraising performance; addressing complaints and resolving problems
  • Develops and executes strategies to minimize delivery risks to customers.
  • Provides leadership and guidance to cross functional teams with projects to provide ongoing improvements to service, cost, and delivery.
  • Evaluates market trends and industry positions around fulfillment models.  Educates organization on competitive models.  Ensures solutions are built in a collaborative fashion.
  • Partners with supply chain, operations, sales, marketing, and finance to ensure cross-functional alignment on priorities and expectations.

Typical Education

Bachelor’s degree (B.A. or B.S.) from 4 year college or university

Relevant Experience

8+ years related experience and/or training

Job Requisition ID: 11642

Travel Required: Up to 25%

Location(s): Simplot Headquarters - Boise 

Country: United States

**The J.R. Simplot Company is proud to be an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, religion, national origin, ancestry, age, sex, gender, gender identity, gender expression, genetic information, physical or mental disability, medical condition, sexual orientation, military or veteran status, marital status, or any other protected status.**

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