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Leave of Absence Coordinator

Location: 

Boise, ID, US, 83702-6924

The J.R. Simplot Company is a diverse, privately held organization, with roots firmly planted in agriculture and agriculture-related businesses. The J.R. Simplot Company is a true farm-to-table company with operations that touch every aspect of agriculture, including seed production, farming and ranching, plant sciences, fertilizer manufacturing, food processing, commercial product development, and distribution.

Summary

Under general supervision, this role performs all analytical and administrative duties necessary for preparing, processing and auditing leave of absence claims in a co-sourcing environment. Ensures the consistent compliance with applicable JRS policies and local, state and federal statutes. May participate in leave of absence expansion / improvement initiatives.

Key Responsibilities

  • Cultivates productive customer interactions and responds to unexpected customer requests with a sense of urgency and positive action.
  • Establishes, maintains, and supports relationships with external and internal customers to ensure the effective completion of assigned responsibilities. Takes responsibility for service-level failures, instills a proactive customer service perspective in the team, and ensures timely response and follow-up to customer inquiries.
  • Manage the end-to-end process of all leave of absence programs, ensuring a positive employee experience and maintaining compliance with leave of absence claims. 
  • Responds to inquiries from internal and external customers. Conducts research and makes recommendations to resolve leave of absence questions.
  • Analyze LOA claims administrative aspects of leaves to include tracking, calculating pay, and working closely with Payroll to ensure that pay is accurate and correct.
  • Continually seeks out and pursues opportunities to enhance process effectiveness and efficiencies.
  • Models professional workplace attitudes and behaviors that contribute to a positive workplace climate and promotes open communication and trust within the work group.
  • Demonstrate listening skills and empathy with each unique situation and provides a high level of service while balancing the need for efficiency and urgency.

Typical Education

Bachelor's Degree (B.A. or B.S.) from 4 year college or university

Job Requisition ID: 11650

Travel Required: None

Location(s): Simplot Headquarters - Boise 

Country: United States

**The J.R. Simplot Company is proud to be an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, religion, national origin, ancestry, age, sex, gender, gender identity, gender expression, genetic information, physical or mental disability, medical condition, sexual orientation, military or veteran status, marital status, or any other protected status.**

If you require technical assistance, please email us at careers.contact@simplot.com. #LI-LB1