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HR Solutions Analyst - Bilingual

Location: 

Boise, ID, US, 83702-6924

The J.R. Simplot Company is a diverse, privately held organization, with roots firmly planted in agriculture and agriculture-related businesses. The J.R. Simplot Company is a true farm-to-table company with operations that touch every aspect of agriculture, including seed production, farming and ranching, plant sciences, fertilizer manufacturing, food processing, commercial product development, and distribution.

Summary

The HR Solutions Analyst is the first point of contact for employee HR related inquiries that cannot be solved through employee self-service.  The HR Solutions Analyst will play a key role in delivering a positive employee experience by providing outstanding customer service for HR related processes through inquiry management and resolution, researching solutions, and escalating complex inquiries to appropriate parties as needed. Primarily supports HR Solutions activities for Mexico employees and provides backup support for US and Canada HR Solutions team. 

Key Responsibilities

•    Serve as first point of contact for HR customer inquiries via various intake channels (e.g. phone, ticketing system)
•    Provide guidance to customers on HR procedures and compliance
•    Research customer requests to ensure accurate information and resolutions are provided
•    Collects, validates, analyzes, and processes data for established HR procedures
•    Assists with preparation of internal communication regarding HR procedures and compliance
•    Using customer service skills to clarify customer issues and requests to ensure proper resolution or escalation
•    Creating, updating and retiring service center knowledge documentation
•    Facilitate inquiries to and from vendors
•    Escalate Tier 2 inquiries to HRS Administrator
•    Escalate unresolved issues to COE or Business HR
•    Utilize knowledge management and case management systems to address, track and resolve HR customer inquiries within Service Level Agreements
•    Demonstrate a level of maturity and expertise to support customer’s holistic issue
•    Support transactional activities as required during times when inquiry volume is low
•    Surface process improvement and service offering changes

Typical Education

Bachelor's Degree (B.A. or B.S.) from 4 year college or university

Relevant Experience

  • 3+ years related experience and/or training
  • HR and HRIS experience preferred

 

Other Information

  • Bilingual (Spanish/English) - exceptional verbal and written communication skills in English and Spanish

Job Requisition ID: 9870

Travel Required: None

Location(s): Simplot Headquarters - Boise 

Country: United States

**The J.R. Simplot Company is proud to be an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, religion, national origin, ancestry, age, sex, gender, gender identity, gender expression, genetic information, physical or mental disability, medical condition, sexual orientation, military or veteran status, marital status, or any other protected status.**

If you require technical assistance, please email us at careers.contact@simplot.com.