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Global Customer Account Coordinator HQ FG b

The J.R. Simplot Company is a diverse, privately held organization, with roots firmly planted in agriculture and agriculture-related businesses. We are a true farm-to-table company with operations that touch every aspect of agriculture, including seed production, farming and ranching, plant sciences, fertilizer manufacturing, food processing, commercial product development, and distribution. 

  •  Coordinates product order and delivery to internal and external customers.
  • Acts as customer contact regarding pricing, scheduling, and shipping.
  • Responds to inquiries through phone and e-mail and/or face-to-face contacts with customers and prospects about the company's products or services.
  • Uses a computer system to track questions and answers as well as enter orders.
  • Responds to inquiries requiring a written response with the use of standard or form letters.
  • This position is responsible for payments, deductions, and rebate resolution.
Key Responsibilities
  • Reconciles product and freight invoices and approves for payment. Provides Accounting department with a monthly list of freight bills accrued for payment. May invoice customers or dealers directly and track receipt of payments.
  • Responsible for analyzing data and providing supporting documentation for re-bill processing.
  • Provides back-up such as spreadsheets and deviation reports to support discrepancies in rebates.
  • Receives, coordinates, and processes orders, rebates, distributor program payments, trade spending, and bill backs from customers, brokers, and sales managers for shipments from manufacturing plants, FDC warehouses.
  • Provides a communication link between sales and distribution to facilitate prompt response. Promotes electronic processing whenever possible.
  • Strong negotiation skills required to ensure timely & lowest cost delivery of products to our customers.
  • Identify, track and resolve customer shipment and distribution related problems.
  • Responsible for accurately resolving deductions, short payments, and re-bills to final resolution and/or repayment.
  • Communicates with customers, sales, brokers and buying groups on all issues related to bill backs, rebates, DPP, local marketing programs, and monthly volume reimbursement programs.
Typical Education
  • Associate's Degree (A.A. or equivalent)
Other Information
  • Two plus years customer service experience and/or training. Requires knowledge of JDE, BRIO and Microsoft Office Suite; foodservice pricing, rebate, & chargeback processes.
  • Must have a strong understanding of the pricing and deduction management system and possess solid knowledge of the financial system to track payments and access ledger inquiries.
  • The incumbent must also be able to process moderately complex data and present it to the customer in an understandable format.
  • This position requires a basic knowledge of accounting principles with the ability to balance accounts.
  • Must also perform semi-complex analysis and querying capabilities in Brio and haves strong Microsoft Office skills (Word, Excel, Outlook).

Job Requisition ID: 251 

Travel Required: None 
Pay Grade: Global Grade 1 

Location(s): Simplot Headquarters - Boise 

Country: United States 


**The J.R. Simplot Company is proud to be an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, religion, national origin, ancestry, age, sex, gender, gender identity, gender expression, genetic information, physical or mental disability, medical condition, sexual orientation, military or veteran status, marital status, or any other protected status.**

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