Global Ag Customer Success Manager

Summary

In this role, the Global Ag Customer Success Manager will leverage deep business and industry knowledge to partner with both internal business teams and external customers to drive digital transformation and ensure business value realization. Success Leads partner with various business and customer stakeholders to understand their goals, assess their capabilities and provide recommendations to help them accelerate achievement of their business and technology objectives. As a digital evangelist, this role will proactively identify opportunities for championing change management and a culture shift to mature our digital capabilities with a focus on providing continuous improvement in the customer experience across their journey with Simplot by:

1. Eliminating inefficiencies – identify and advocate for eliminating inefficiencies across the customer journey by providing relevant and timely insights into the product development vision and roadmap for our customer experience platforms
2. Automating manual processes– continuously assess and identify opportunities to provide automated, self-service solutions for our customers across the customer journey by providing relevant and timely insights into the product development vision and roadmap for our customer experience platforms
3. Optimizing and Innovating–optimize and innovate the customer experience by identifying new opportunities and trends that provide our customers the tools and resources to exceed their expectations.

Key Responsibilities

• Partner with internal business teams and external customers stakeholders to understand their goals, assess their needed capabilities and provide recommendations to help them accelerate achievement of their business and technology objectives

• Develop strong partnership relationships with internal technology and digital teams to produce and execute a comprehensive adoption path showing the current state, target future state with timeline, and an underlying enablement plan to drive people, process, and technology initiatives to optimize the end-to-end Customer Experience.

• Champion change management and drive culture shift in order to mature JR Simplot into a customer focused, digital first organization.

• Use internal data, customer and market research, customer & business team feedback, and competitive analysis to identify enhancements and new opportunities

Typical Education

Relevant Experience