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Global Ag Customer Success Manager

Location: 

Boise, ID, US, 83702-6924

The J.R. Simplot Company is a diverse, privately held organization, with roots firmly planted in agriculture and agriculture-related businesses. The J.R. Simplot Company is a true farm-to-table company with operations that touch every aspect of agriculture, including seed production, farming and ranching, plant sciences, fertilizer manufacturing, food processing, commercial product development, and distribution.

Summary

In this role, the Global Ag Customer Success Manager will leverage deep business and industry knowledge to partner with both internal business teams and external customers to drive digital transformation and ensure business value realization. Success Leads partner with various business and customer stakeholders to understand their goals, assess their capabilities and provide recommendations to help them accelerate achievement of their business and technology objectives. As a digital evangelist, this role will proactively identify opportunities for championing change management and a culture shift to mature our digital capabilities with a focus on providing continuous improvement in the customer experience across their journey with Simplot by:

  1. Eliminating inefficiencies – identify and advocate for eliminating inefficiencies across the customer journey by providing relevant and timely insights into the product development vision and roadmap for our customer experience platforms
  2. Automating manual processes– continuously assess and identify opportunities to provide automated, self-service solutions for our customers across the customer journey by providing relevant and timely insights into the product development vision and roadmap for our customer experience platforms
  3. Optimizing and Innovating–optimize and innovate the customer experience by identifying new opportunities and trends that provide our customers the tools and resources to exceed their expectations.

Key Responsibilities

  • Partner with internal business teams and external customers stakeholders to understand their goals, assess their needed capabilities and provide recommendations to help them accelerate achievement of their business and technology objectives

  • Develop strong partnership relationships with internal technology and digital teams to produce and execute a comprehensive adoption path showing the current state, target future state with timeline, and an underlying enablement plan to drive people, process, and technology initiatives to optimize the end-to-end Customer Experience.

  • Champion change management and drive culture shift in order to mature JR Simplot into a customer focused, digital first organization.

  • Use internal data, customer and market research, customer & business team feedback, and competitive analysis to identify enhancements and new opportunities

Typical Education

  • Bachelor's Degree (B.A. or B.S.) from 4 year college or university

Relevant Experience

  • 8+ years related experience and/or training
  • Strong consulting skills and proven results working as a Trusted Advisor to drive business value for customers
  • Ability to drive effective and influencing conversations at the all levels of an organization; facilitate difficult discussions and adept at handling objections
  • Strong knowledge of digital web experience, sales and marketing product and platform features, capabilities, and best use is highly desired
  • Able to articulate the importance and value of Governance to Business and IT executives
  • Good understanding of enterprise architecture principles strongly preferred
  • Ability to quickly grasp and distinctly explain technological and business concepts
  • Innovative leader with the ability to identify opportunities and influence organizations to gain support and overcome resistance with data and persuasion.

Job Requisition ID: 3538

Travel Required: Up to 25%

Location(s): Simplot Headquarters - Boise 

Country: United States

**The J.R. Simplot Company is proud to be an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, religion, national origin, ancestry, age, sex, gender, gender identity, gender expression, genetic information, physical or mental disability, medical condition, sexual orientation, military or veteran status, marital status, or any other protected status.**

If you require technical assistance, please email us at careers.contact@simplot.com.