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Customer Claims Associate

The J.R. Simplot Company is a diverse, privately held organization, with roots firmly planted in agriculture and agriculture-related businesses. The J.R. Simplot Company is a true farm-to-table company with operations that touch every aspect of agriculture, including seed production, farming and ranching, plant sciences, fertilizer manufacturing, food processing, commercial product development, and distribution.

Summary

This role is responsible for deduction resolution. Under minimal supervision, this role works closely with Credit Analysts, Inventory Accounting, Deployment, Logistics, Program Administration, and Simplot Food Group sales/brokers sales force to resolve short payment issues. The role will process re-bills and credit memos to clear invalid deductions.

Key Responsibilities

  • Responsible for researching short payments to approve or deny customer deduction claims.
  • Responsible for managing back-up documentation related to customer deduction claims and accessing customer deduction portals to review and acquire documentation.
  • Works closely with Customer & Sales Service Specialists to identify repeated and/or ongoing claims and adjust processes to prevent future claims.
  • Responsible for processing credits and/or write-offs for approved claims.
  • Responsible for analyzing data and providing supporting documentation for re-bill processing.
  • Communicates with customers, sales, brokers and buying groups on all issues related to short payments, including facilitating escalation for unauthorized deductions.
  • Identifies business and/or system process improvement opportunities. Develops a working knowledge of department business practices and participates in cross-functional training to provide backup to other team members.
  • Builds alliances with field sales reps, corporate departments, brokers, and customers to resolve deduction issues.

Typical Education

Associate's Degree (A.A. or equivalent)

Relevant Experience

3+ years related experience and/or training

Other Information

Requires knowledge of JDE, Salesforce, and Microsoft Office Suite; foodservice pricing, and deduction processes. Strong mathematical and problem-solving skills. Must have a strong understanding of the pricing and deduction management system and possess solid knowledge of the financial system to track payments and access ledger inquiries. The incumbent must also be able to process moderately complex data and present it to the customer in an understandable format. Must also perform semi-complex analysis and querying capabilities and haves strong Microsoft Office skills (Word, Excel, Outlook). Must provide prompt responses, follow standard procedures, be detail-oriented, and work effectively with sales/broker teams. Must also be able to prioritize tasks, communicate clearly and precisely, and analyze situations and provide alternative solutions. Incumbents at this level resolve most questions and problems and refer only the most complex issues to higher levels.

Job Requisition ID: 9832

Travel Required: None

Location(s): Simplot Headquarters - Boise 

Country: United States

**The J.R. Simplot Company is proud to be an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, religion, national origin, ancestry, age, sex, gender, gender identity, gender expression, genetic information, physical or mental disability, medical condition, sexual orientation, military or veteran status, marital status, or any other protected status.**

If you require technical assistance, please email us at careers.contact@simplot.com.