Customer Experience Planner NZ - Woolworths

Culture & Benefits

At Simplot, we are fuelled by our purpose: We Contribute to Feeding Our World. We imagine a better future and set goals to reach it. We are committed to working as one Simplot and are guided by our shared values: 

• Respect for Resources
• Spirit of Innovation
• Passion for People

We embrace diversity, equity, and inclusion. We care about creating an environment that promotes safety and wellbeing and where our people feel supported, respected and empowered. We do not tolerate any form of discrimination and are committed to providing equal opportunities for all our team members.

Simplot is passionate about cultivating a future where good ideas and inspiring possibilities have the chance to grow. We want our team members to build exciting and fulfilling careers with us and offer professional and personal growth opportunities.

The Perks

• Flexible working arrangements and a variety of engaging Health and Wellbeing programs
• Diverse Leadership Development Programs and Professional Development Support
• Employee Reward and Recognition Program
• Bonus incentives and discounted Health Insurance
• Novated Car Leasing Agreements
• Income Protection Insurance
• Opportunity to purchase additional annual leave 

Simplot values the creativity and meaningful relationships that grow through face-to-face connection while also recognising the importance of flexibility for our team members. Our hybrid work environment includes four days in the office, with Wednesdays as our dedicated ‘Connect Day' bringing everyone together to strengthen our successful culture of innovation and collaboration.

About our Role

We have an exciting opportunity for a Customer Experience Planner to join our Supply Chain and Customer Fulfilment Team, based in, New Zealand. This newly created role is part of our evolving structure and will be based in Auckland, working across all product categories.

The role will be based between the Simplot Office and Woolworths NZ Head Office. Reporting to the Customer Experience Manager Retail, you will play a key role in managing product replenishment, customer service, and order processing, while driving collaboration and supply chain efficiency.

What you will do

• Stakeholder management of the customer and Simplot teams to align a customer-level execution plan, to achieve the service targets and drive end-to-end supply chain efficiencies for Simplot and customer.
• Drive the delivery of collaborative execution plans as well as proactive identification of risks to the order plan and immediate-term service horizon, and create actions to resolve with
• Commercial, Demand and Operations stakeholders.
• Order efficiency improvements – management of customer system and collaboration with customer stakeholders to plan inbound volumes 0-4 weeks.
• Drive improved service results, proactive volume and execution planning, strengthened customer experience and engagement, aligned to Retail VRP scoping/role delivery.
• Internal order processing management for Food Service, QSR and Retail channel orders
• Internal Claims management for Food Service, QSR and Retail channel orders

About You

• Demonstrated experience in Supply Chain, Sales, or Customer Service, ideally within FMCG or the food industry
• Background as a VMI with strong stakeholder management and communication skills
• Strong stakeholder management and communication skills, with the ability to collaborate across various teams
• Intermediate Excel skills with the ability to turn data into actionable insights
• Excellent communication skills
• Excellent planning, time management, and problem-solving abilities
• University degree preferred, though relevant experience is highly valued
• A team player with a passion for food and a proactive, growth-oriented mindset

If this sounds like you, then please apply online now. 

Applications close Friday 8th August 2025. Simplot reserves the right to commence recruitment activities prior to closing date. 

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